Do you charge for delivery?
For orders under £30 a standard rate of £2.95 is applied to shipping in Mainland UK(Zone A & Zone B).
For shipping to UK Zone C, orders over £60 are delivered for free and a standard charge of £7.95 is applied to orders under £60.
For shipping to UK Zone C, orders over £60 are delivered for free and a standard charge of £9.95 is applied to orders under £90.
How long will my order take to deliver?
Orders placed after 2pm from Mon-Thu will be delivered with 2 working days.
Orders placed before 2pm on Friday, will be delivered on Monday.
Orders placed after 2pm on Friday will be delivered on Tuesday.
In local areas of PE68RQ, we can arrange for special delivery on request. Please call our office to arrange.
EFFECTIVE DATE: 25th May 2018
INFORMATION WE COLLECT
We may collect personal information from you in various ways when you interact with our Site. The types of personal information we may collect include:
- Contact information, such as your name, email address, phone number, and shipping address.
- Payment information, such as your credit card details or other payment method information.
- Account information, such as your username and password.
- Demographic information, such as your age, gender, and interests.
- Website usage information, such as your IP address, browser type, referring/exit pages, and operating system.
- Other information you voluntarily provide to us.
HOW WE USE YOUR INFORMATION
We may use the information we collect from you for various purposes, including:
- Providing and maintaining the Site's functionality.
- Processing and fulfilling your orders.
- Personalizing your experience on the Site.
- Sending you marketing and promotional communications.
- Responding to your inquiries and providing customer support.
- Improving our products, services, and overall user experience.
- Protecting against fraud and unauthorized access.
- Complying with legal obligations.
LAWFUL BASIS FOR PROCESSING
We will only process your personal information when we have a lawful basis to do so. The lawful bases for processing include:
- The processing is necessary for the performance of a contract with you or for taking steps at your request before entering into a contract.
- The processing is necessary for compliance with a legal obligation.
- The processing is necessary for the purposes of our legitimate interests, except where overridden by your interests, rights, and freedoms.
- The processing is based on your explicit consent, which you may withdraw at any time.
INFORMATION SHARING AND DISCLOSURE
We may share your personal information with third parties in the following circumstances:
- With service providers and vendors who assist us in operating our business and providing services to you, like DHL, Payment Gateway
- With our business partners for marketing and promotional purposes, only if you have given your consent.
- With law enforcement agencies, government authorities, or other third parties if required by law or to protect our legal rights.
- In connection with a merger, acquisition, or sale of our company assets, where your personal information may be transferred to the acquiring entity.
- Cookies and Similar Technologies
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
YOUR CHOICES AND RIGHTS
We may transfer and store your personal information outside the European Economic Area (EEA), including to countries that may not provide the same level of data protection as your home jurisdiction. When transferring your personal information, we will implement appropriate safeguards to ensure its security and compliance with applicable data protection laws.
Under the GDPR, you have certain rights regarding your personal information. These rights include:
- The right to access your personal information and receive a copy of the data we hold about you.
- The right to rectify inaccurate or incomplete personal information.
- The right to erasure of your personal information under certain circumstances.
- The right to restrict or object to the processing of your personal information in certain situations.
- The right to data portability, allowing you to obtain and reuse your personal information.
- The right to withdraw your consent at any time when we rely on consent as the lawful basis for processing.
- The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Address: 74 Station Road, Deeping St. James, PE6 8RQ
Telephone: +44 (0) 1778342665
Company Registration Number: 14456146
VAT Registration Number: GB431730621
ICO Data Protection Registration Number: ZB558418