Returns policy Kennedy wild bird food

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. If your goods are defective we will arrange collection at no cost. If however the return is due to a wrongful order then must be returned by you, the customer, at your own expense to: Kennedy Wild Bird Food Ltd, The Warehouse, 74 Station Road, Deeping St James Peterborough PE6 8RQ. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Late or missing refunds If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@kennedywildbirdfood.co.uk Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kennedywildbirdfood.co.uk and send your item to: The Warehouse, 74 Station Road, Deeping St James Peterborough GB PE6 8RQ. Shipping To return your product, you should mail your product to: The Warehouse, 74 Station Road, Deeping St James Peterborough GB PE6 8RQ If the fault is ours we will be responsible for paying for shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.