Returns & Refunds Policy | Kennedy Wild Bird Food

At Kennedy Wild Bird Food Ltd, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent returns process.

30-Day Returns Policy

You may return eligible items within 30 days of purchase for a refund or exchange. Unfortunately, if more than 30 days have passed since your purchase, we may be unable to offer a refund or replacement.

Eligibility for Returns

To qualify for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Include any accessories or documentation provided

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@kennedywildbirdfood.co.uk.

Where the fault is ours, or the item is defective, we will arrange collection or provide a return solution at no additional cost to you.

Customer Ordered Incorrect Item

If you ordered the wrong item or no longer require the product, you will be responsible for the cost of returning the goods to us.

Returns should be sent to:

Kennedy Wild Bird Food Ltd
The Warehouse
74 Station Road
Deeping St James
Peterborough
PE6 8RQ
United Kingdom

Refund Process

Once we receive and inspect your returned item, we will notify you by email to confirm receipt of the return and whether your refund has been approved.

Approved refunds will be processed to your original payment method within approximately 3 working days. Please note that banks or card providers may take additional time to process and display the refund in your account.

Late or Missing Refunds

If you have not received your refund yet, please:

• Check your bank account again
• Contact your card provider or bank, as processing times can vary
• Allow additional time for the refund to appear

If you have completed the above steps and still have not received your refund, please contact us at: info@kennedywildbirdfood.co.uk

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange for the same item, please email us at info@kennedywildbirdfood.co.uk before returning the product.

Return Shipping Information

Customers are responsible for ensuring returned items are packaged securely. We recommend using a tracked delivery service for your protection.

Delivery times for exchanged products may vary depending on your location within the UK.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: info@kennedywildbirdfood.co.uk